APPLICATION OF THE CHAP2 METHODOLOGY TO PROBLEM STRUCTURING IN A MILITARY ORGANIZATION.

The service planning and estimation process in a military naval organization is highly relevant to achieving organizational goals, given its direct impact on core activities. The complexity of this process, characterized by the involvement of multiple actors, diverse perspectives, and partially conflicting interests, highlights the need for a structured analytical approach. In this context, the present study applied the CHAP² method to a real system to identify critical issues through a multifaceted representation. The application of the methodology provided a comprehensive understanding of the system and supported the prioritization of interventions aimed at optimizing the related processes.