ANALYSIS OF THE IMPLEMENTATION OF AN IT MANAGEMENT SYSTEM IN A MEDIUM COMPLEXITY HOSPITAL IN RN

Computerization makes the world more functional, flexible and secure. Hospitals are adopting new technologies and modernizing everything from basic to complex processes. With this, it is possible to closely monitor operational metrics, necessary maintenance, most demanded services, most used materials, among other aspects. In this context, Information Technology (IT) in healthcare has become a valuable asset, highlighting the need for control and management to improve operational performance. This field research aims to analyze the implementation of a management system in a medium complexity hospital in Natal, Rio Grande do Norte, evaluating the impacts, adversities and future expectations. A qualitative, exploratory and applied approach was adopted in a case study. The software allows you to manage, organize, and monitor equipment, resulting in access to dynamic indicators that facilitate decision-making.