UX heuristic evaluation of cross-channel interaction systems: first experimentations

Vol 1, 2018 - 90772
Academic articles / Artigos científicos / Artículo científico
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Abstract

This is the first experimentation using the 9 UX heuristics (Renzi 2016) as a guide for a cross-channel system ecology heuristic evaluation. The paper presents the preparations, proceedings and results regarding the UX evaluation of the Airbnb system ecology, permeating three digital devices – smartphone, desktop computer and tablet – in order to simulate a cross-channel user experience journey in four micro moments.

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Institutions
  • 1 Universidade Federal Fluminense / Desenho Industrial
  • 2 Senac / Design
Track
  • A09. Multi-device interaction
Keywords
interaction
User Experience
UX heuristics