Proposal of a maturity model for people management practices for the public sector

The objective of this study was to propose a model for assessing the maturity of people management in the public sector. To this end, bibliographic and documentary research was carried out to identify the practices of people management appropriate to the context of public organizations, and to group them into thematic dimensions. Next, a focus group was conducted with six professionals from a state public organization in the Northeast for semantic validation and adequacy of the grouping of practices. Subsequently, an electronic questionnaire was applied to 93 managers of this organization, to verify whether the items had internal consistency. The proposed model is composed of 9 dimensions with 91 people management practices, and has a cronbach's alpha of 0.976. To assess maturity, six levels were proposed (from non-existent to optimized). The research contributes with a diagnostic tool of the practices adopted to identify opportunities for improvement in the management of people in public organizations.