Mapping of hiring processes: a proposal for a Federal Institute

Considering the scarcity of resources and growing demand for state services, public administration must seek efficiency in spending and quality in services. This study aims to develop an intervention in the hiring process of a Federal Institute, using the business process management notation. The objectives include analyzing the current situation, identifying problems and proposing improvements to the process, using BPM notation to redesign procedures. The research was characterized as descriptive and applied, involving literature review, application of questionnaires with the institution's employees directly linked to hiring and use of BPMN through the Bizagi Modeler software. There was a lack of clarity among the actors involved regarding the stages of the hiring process, suggesting the adoption of process mapping with BPMN for better understanding and efficient operation.