INNOVATION IN THE PUBLIC SECTOR: AN INTEGRATIVE REVIEW

This is an integrative review, carried out from August to October 2023, through the Scopus database, using the descriptors: "innovation in services" and "public administration". The objective of the study was to identify which elements are perceived as innovation in the services provided by the public administration. The search initially consisted of 1,535 documents; After filtering in the database itself, titles and abstracts were read, and 27 documents were selected for analysis and presentation. It was possible to verify that the elements often perceived as innovation in the services provided by the public administration are digital technologies. The increasing number of studies in recent years suggests a growing interest in the subject in the academic community and in organizations. It is concluded that most of the interventions were focused on the introduction of new technologies. As a limitation of the study, the use of only one combination of descriptors in a single international database is highlighted.