Digital Transformation in the Municipality of Belo Horizonte

The technical report highlights the digital transformation in Belo Horizonte, which began in 2017, aiming to restructure the provision of public services according to the demands of citizens. The process entailed a significant organizational change, migrating face-to-face services to online platforms.   The COVID-19 pandemic has accelerated this process, leading to a rapid expansion of digital services and digital inclusion actions, inspired by Digital Government models in other countries. Belo Horizonte is modernizing its management, seeking interoperability of systems and using the single sign-on of the GOV.BR to schedule municipal services, all with the aim of providing a more efficient and transparent administration, meeting the needs of citizens and ensuring that no one is left behind in the digitalization process.