WHEN CAN I GET AN APPOINTMENT?

When can I get an appointment? Analysis of the access on Servino Mengarda healthcare team. Advanced Access; SUS; Primary care How long will it take to get an appointment? And, what kind of healthcare will be offered by public services on primary care environment? These are meaningful questions for implementing the Family Care Strategy, and they bring deep lessons reflecting the shock between the old ways of teaching and practicing healthcare and the rising of a public with new demands and increasingly active on therapeutic processes. Analysing the medical schedules on the Servino Mengarda health team, at the Ana Maria Conceição dos Santos Correa Family Clinic, it is possible to see the truth: it is not enought do modify, it is necessary to break the access paradigm, recycle the way we make healthcare. One year ago, the workteam implemented a new access model, based on studies by Mark Murray and cols. available on documentation. This study intends to aproach critically the public healthcare access, focusing, however, on the medical schedule, as a qualitative parameter. To overcome the past difficulties and to prepare ourselves to the future challenges, we must follow Murray's call: "do today's work, today". Expanding our capacity for understanding and acting on the demands, as it appears for the public healthcare service.