USE OF FEEDBACK AS A PROFESSIONAL DEVELOPMENT TOOL

Introduction and Goals: people management tells that the effective professional development happens with continuous monitoring and clear assessment process. The work goal was to demonstrate the result of the professional evaluation process of the Family Health Strategy (FHS) in downtown São Paulo. Method: ESF Syrian Lebanese Institute for Social Responsibility (IRSSL) Supervisors used a semi structured survey in feedback sessions with administrative assistants, community health agents, dental and nursing staff. The interviews were individual, with an average duration of 1 hour and aimed to identify potential issues to improve the employees that will change social organization responsible for hiring and services management. Results and conclusions: Were interviewed 41 employees: 14 (34.14%) administrative assistants, 20 (48.78%) community health workers, 1 (2.43%) professional dentistry, 6 (14.63%) nurses. 34 (82.30%) were female. 7 (17.07%). There were 24 (58.54%) with more than 2 years of work. It was identified a need of at least one improvement aspect for 21 (51.22%) of the sample, predominantly the teamwork competence. Based on that a professional development training was already implemented. The instrument enabled the team information systematization and qualification of the monitoring process. It is planned increase the number of evaluations.