THE PERSPECTIVE OF USERS AND PROVIDERS OF PUBLIC SERVICES FOR ASSESSING QUALITY IN PRIMARY CARE IN C. DEL URUGUAY, ARGENTINA

Introduction: According to the Starfield model, the quality of PC services at the first level is defined by seven functions: first-contact, longitudinality, comprehensiveness, coordination, family-centeredness, community orientation and cultural competence. Objective: To evaluate PC functions quality from users and health teams perspectives in Concepción del Uruguay, (Entre Ríos, Argentina). Methodology: Descriptive and cross-sectional study. Twenty-nine professionals (P) and 229 adult users (U) were interviewed in 4 primary health care municipal centers (December 2012 - July 2013). The Primary Care Assessment Tools (PCAT) for providers and users has been used for evaluating functions of PC and permit to obtain mean values for each attribute, and a global PC score. Values