THE ADOPTION OF ANALYZER FLOWCHART AS ORGANIZATION TOOL OF THE WORK PROCESS IN BASIC HEALTH ATTENTION (ABS)

INTRODUCTION AND OBJECTIVE: analyzer flowchart (FA) is an organization tool of the work process aimed to a better understanding of the activities developed in public health services (UBS) and to optimize administration. The present paper aims to show the importance of its use to organize the work process in a UBS, in order to facilitate the Hiperdia group creation. METHOD: there were meetings in October, 2015, with first-year medical students from Escola Multicampi de Ciências Médicas from Universidade Federal do Rio Grande do Norte and UBS professionals from Caicó-RN. At those moments, it was identified the entrance and attendance flow to patients with hypertension and diabetes. This allowed a flowchart production to present those professionals’ work process. RESULTS AND CONCLUSIONS: by the students experience at UBS backgrounds, it is realized the fragility and shortage of services available to patients with hypertension and diabetes at UBS and even the national Unified Health System (SUS). The lack of work organization at a UBS brings disorders to professionals, discomfort for users and damages to the system, making it useless and expensive. By establishing the flowchart and contributing to create Health Attention networks, it is possible to strengthen SUS, reducing costs, improving system working, satisfying patients, qualifying health services and empowering workers.