QUALITY WORK PROMOTES POSITIVE OUTCOMES AND PROFESSIONAL SATISFACTIO

Introduction: Brazil created the Family Health Strategy (ESF) aiming to organize its Universal Healthcare System (SUS), arranging it through Primary Care, which is known to result in better healthcare indices, as shown in various literature. This level of healthcare should be the doorway to SUS, be effective and consider the geographic and living territory of its population. It has the attributes of first contact care, continuity, comprehensiveness and coordination of care. ESF uses interpersonal relationships technology in its day-to-day routine, starting with attending to individuals and their families, as well as interdisciplinary work. Such qualified and effective work generates happiness and satisfaction among the professionals involved. Objectives: Report the perception of a family healthcare team and the impact on their work of specific cases with positive outcomes. Results and Conclusion: The team used tools available to ESF and joined forces to persuade a psychiatric patient to return to treatment before a new outbreak. When a member of a socially vulnerable family developed tuberculosis, various professionals strove to treat the ill and prevent further spreading. The professionals of ESF recognize the importance of teamwork and accountability over care from each of its members. The perception of the effectiveness and quality of healthcare offered has positive effects on the team and its clients among the population, who begin to seek more of its services, besides strengthening commitment from the professionals. The interdisciplinary work widens the possibilities of interventions available, enables continuous learning within the team and increases its potential.