MEANINGS OF RECEPTIVITY: WORKSHOP WITH COMMUNITY HEALTH WORKERS

Introduction: Receptivity is a main concept of primary health care. It isn’t limited by the act of receiving the patient, but it also consists in a certain way of organizing the work process, inside and outside the primary health care unit. At the Family Health Strategy, the community health workers are the responsibles for the first reception of patients who look for the health unit. Thereby, the training of theses professionals influence the quality of health care offered. The aim of the workshop was to promote critical reflection with community health workers about the importance and complexity of their work. Method: The workshop was planned by the Family Health Support Team. Two meetings were held with the community health workers and the family health unit manager. Each meeting was two hours long. In the first meeting they were asked to act out conflict situations that occur commonly at the health unit. Then, they were asked to discuss about it and propose solutions for each situation. In the second meeting they were given words that represent necessary characteristics to the quality of receptivity and health care. After that, they were asked to discuss about it and reflect if those characteristics are present in their daily work. Conclusion: The reflection proposed to community health workers allowed them to build, along with the health unit manager and Family Health Support Team, a guide with the main duties and the attitude necessary to improve quality of receptivity.