"HELPING THE HELPERS" - AN INSTITUTIONAL POLICY OF CARE

"Helping the Helpers" - An institutional policy of Care Proposal for institutional political work, geared for professionals in the SUS of Primary Health Care, in Rio de Janeiro, focusing on promoting the culture of peace, in highly vulnerable communities. Considering its social determinants of health, broad and complex dimension of assistance and care, the initiative was implemented throughout the year 2015 with the professionals of Clinical Family, in the areas of planning: 2.1, 3.1, 3.3 of the Municipal Department of Health, co-management with OSS Viva Rio The nature of health work, with his duplicity of meaning between users and system professionals, requires a special look: the care dedicated to professionals such as ethics, preparation, completeness, listening, dignity, care, protection, welfare. Thus, Viva Rio, as part of its actions, organized the management of integrated care support devices. A team focused on intersectoral coordination and community relations, strengthening networks, linkages and co-responsibility between users, workers and managers. In addition, the event "Helping the helpers" in the territories, with beautification, entertainment for professionals (valued 100% satisfaction) and the Collegiate Managers participatory sites were important care tools. Finally, it was possible to observed the appropriation of the culture of care, with a comprehensive approach and strategies, taking care of themselves and the others. Among the professionals there was the strengthening of decision-making, in conflicts mediation skills and the use of nonviolent communication; in conclusion, a clear improvement in the workplace.