HEALTH LEVELS HIERARCHY IN BRAZIL: USER’S SATISFACTION BASED ON REVIEWS AND COMPARISONS.

Introduction/Objectives: The discussion concerning the Public Health became part of many international forums in Brazil in 1978. The academic community began to be more concerned with the quality of health care offered to the population in accordance with the Health Surveillance model proposed by the Unified Health System (better known by the acronym SUS). This paper aims to analyze the degree of user’s satisfaction of a Basic Health Unit and an average complexity service of secondary care in Fortaleza-CE. Methods: A cross-sectional study of registered users in a Basic Unit and in an average complexity service in the city of Fortaleza. It was used a sample of 413 users, among the user’s population of this Family Health Strategy over the period between February and May 2014. Results/Conclusion: The study showed a better degree of satisfaction of users who used the services of the secondary unit. The patients of the secondary unit had more facility to schedule medical appointments. Users with less education were more satisfied with the service provided by the basic health units. It can be concluded that the secondary unit had a better population assessment, suggesting deficiencies in the service of primary health care. There is verified tendency of positive assessment by the less privileged social classes. Future studies should approach qualitatively the exposed situations in order to develop the strengthening of structural and human relations of these health services.