BURNOUT EM ACS, CORRELAÇÕES COM PERFIL SOCIOECONOMICO E CULTURAL E QUALIDADE DE VIDA

The CHA (Community Health Agent) has as a prerequisite condition to be resident in the area served by the health team of the family, unique feature among these professionals. Because of this requirement, practically the agent has no set working hours and often carries out activities not standardized, demonstrating differences between prescribed and real work, resulting overload of activities and various injuries to physical and mental health. The objective of this study was to determine the socio-economic and cultural profile, the prevalence of Burnout and the perception of quality of life of ACS, in Goiânia, Goiás. It is a cross-sectional, descriptive and analytical study with ethical approval (PUC-GO), attended by 50 ACS, using questionnaires, Maslach Burnout Inventory (MBI) to evaluate the Burnout and the World Health Organization Quality of Life Instrument Bref (WHOQOLBref) to assess the quality of life, and a socioeconomic questionnaire. Data were analyzed by SPSS 18.0 program; having been previously established a (p ≤ 0.05) to reject the null hypothesis. Among the 50 ACS: 96% were women, mean age 39 years, 68% were married; 80% had completed high school, 74% with a monthly income of 1 to 3 minimum wages, 58% with operations for more than five years. Regarding the MBI, 52% had Burnout, with high parameter Emotional Exhaustion (96.15%) and depersonalization (53.84%). Regarding the WHOQOL, the area that had the best average score was the Social Relations (67.65) and the worst the domain of the Environment (50.03).