ACCESS ACCORDING TO THE STAFF OF A FAMILY CLINIC

Introduction: Access to health services is a multidimensional issue, involving political, economic, social, organizational, technical and symbolic aspcts and has in the family health strategy a way to ensure universal health care. Objective: the objective of this study was to evaluate the perception of professionals of a family clinic in Rio de Janeiro on what is access and what the factors difficult to access or facilitators. Method: free observations were carried out and focus group with the communitarian agents of health. Results: the results showed that professionals understand the ESF as a preferred input of the health system and believe that health is a right of all and duty of the State, but still finds it difficult to put into practice because individual prejudices. Reinforce that the precarious infrastructure, no integration between health teams and the territorialization are barriers to access. But the attention, and the information can help. Conclusion: Several factors can influence access, but in the speech of the ACS were able to infer that the information could contribute to its implementation for this, is important the permanent education and awareness of users.