The Effects of Rapport on the Implementation of Risk Assessment Policy by Public Security Professionals

The purpose of this article is to understand the effects of rapport on the implementation of risk assessment policy by public safety professionals. To this end, the interactional process between interviewee and interviewer was discussed as a constituent element of the implementation phase of public policy who, on the other hand, can be recognized as a street-level bureaucrat. A case study was carried out based on the application of the National Risk Assessment Form in a Police Station Specialized in Assistance to Women in a capital city in southeastern Brazil, with a qualitative approach. A total of 13 frontline professionals were interviewed and 45 responses were obtained in an experience survey. As a result, it was found that rapport influences the quality of the data, is a space for the provocation of a synesthetic moment for the victims, determines specific coping according to the professional's profile and indicates its own tactics, depending on the fragility of the victim.