THE IMPORTANCE OF USING PROCESS MANAGEMENT TOOLS WITHIN AN ORGANIZATION

This study analyzes the importance of using management tools and proper planning within an organization. The research will employ a qualitative approach, reviewing existing studies. The objective is to understand how the utilization of these management methods can prevent rework, which leads to customer dissatisfaction. The study aims to stimulate further research and effective actions through the implementation of these mechanisms to prevent or minimize potential current or future issues within an organization. Furthermore, it explores how companies can maximize their profits through the implementation of these techniques.