STRUCTURING THE WORK SCHEDULE OF THE NUCLEUS OF FAMILY HEALTH‘S SUPPORT GROUP

A major challenge in health systems is the pact of continuous process improvement. The way will be done will vary from one system to another , but all have the same goal: to advance the quality of services provided to users. Moving in this direction , Brazil , in order to reorganize , consolidate and expand its primary health care (PHC) opted for the Family Health Strategy (FHS) . To support its inclusion in the service network, the resoluteness of the team, and expand its scope of action , the Ministry of Health created the Support Center for Family Health ( NASF ) . Composed of professionals from different areas of knowledge, NASF , inserted into the APS , is expert support for your reference teams. The organization of the work process and the agenda of the various categories that make up the NASF is driven by the logic of matrix support in which clinical-care and educational technical activities should be developed. The aim of this study is to list and describe the elements that should structure this agenda and the strategies used to implement them. In order to achieve this goal the Polyclinics Coordination and NASF the city of Rio de Janeiro used the following tools : Ministry of Health documents; Working groups; Management Seminar. We note that the methodologies used fostered a critical analysis of the work process and organization of the agenda in some situations exclude some activities over others