ADAPTATION OF A RISK RATING PROTOCOL FOR USE ON A BASIC HEALTH UNIT

Introduction and objective: the Family Health Strategy is the foundation of primary care and provides almost always a greater demand than the capacity of absorption. Overcrowding creates organizational problems, as well as compliance in order of arrival, without establishing clinical evaluation, can cause harm to patients. In order to avoid inconvenience, an appropriate risk classification system it is necessary. The objective is to report the experience while adapting and implementing the Manchester Protocol as risk classification measure to optimize care at a basic health unit. Method: it is an experience report developed based on Integral Attention to discipline Intervention Project Health I, offered to the first semester of medical school at the University Potiguar (UNP). The intervention was performed by presenting System Manchester classification for health professionals of the Basic Health Unit Dr. Silvino Lamartine, with availability of colored chips for the classification of patients and risk classification of chips for professionals who apply the protocol. Results and conclusion: to ensure proper classification, the Manchester protocol uses a combination of defined flowcharts and discriminating. As an example, we can highlight the situation when a patient seeking treatment complaining of headache, are made several questions about other possible symptoms, called discriminators. After identifying these discriminating the patient is classified. From this perspective, the Manchester Protocol is a reliable tool and able to optimize the quality of health care in primary care, since it protects patients by ensuring levels of priority and suitability of standby time ideal for medical evaluation.