PERCEPTIONS AND REFERENCES ON THE WELCOMING OF PATIENTS TO PRIMARY CARE IN THE CITY OF RIO DE JANEIRO

This paper describes some weaknesses observed and referred to by healthcare professionals at the time when new patients are welcomed to two Primary Care units in the city of Rio de janeiro. Perceptions were identified by means of a semi-structured interview and systematic observation techniques, which were analyzed considering the Content Analysis references, according to Bardin. As a result problems were found in the professionals’ resolution skills and in the integration between Family Health Strategy professionals and those in the Family Health Support Nucleus, leading to problems in the coordination of care, The acknowledgement of such weaknesses, aside from encouraging reflections and actions, lead to the creation of parameters to improve the work process and to seek strategies to obtain institutional support which will benefit the healthcare team, as well as the users.