QUESTIONNAIRE PROPOSAL FOR THE MEASUREMENT OF KNOWLEDGE PRODUCTS IN SOFTWARE INDUSTRIES

Managing knowledge in an organization is one of the greatest challenges nowadays. To do that, Knowledge Management (KM) helps organizations use procedures and tools which possibility the KM cycle. This knowledge can be available in knowledge products stored by the organization. Knowledge product refers to any documented knowledge, being it a video or an electronic document. The current research aims is to propose a questionnaire to identify measurements and metrics in knowledge products in software industries. To reach such goal, an exploratory bibliographic research was carried out, which resulted in a questionnaire with twelve questions to be applied in different hierarchical levels in software industries.